September 16, 2022
RESOLVED: We are pleased to report that the issue regarding the recent address change notification has been resolved. While making a system update yesterday, our online banking provider triggered a notification in error. All accounts should now be displayed correctly. Again, we want to emphasize that member accounts were not compromised or hacked. We encourage you to log into your account regularly to ensure that your preferred contact number and general information are up to date. We apologize for any inconvenience.
September 15, 2022
We are aware that many members have received an email regarding a recent address change which they did not initiate. PLEASE DO NOT TAKE ANY ACTION AT THIS TIME. We want to reassure our members that your personal and account information remain protected. We ask that you please refrain from calling for status updates, as it creates longer wait and hold times for other members. We are working to resolve this issue swiftly and will provide an update with further details as soon as possible. We thank you for your patience.