We would like to remind our members to remain alert to scam calls, emails, and texts from individuals falsely representing themselves as employees of Actors Federal Credit Union. These individuals may attempt to obtain personal or financial information under false pretenses in order to gain unauthorized access to member accounts. If you receive such a call, please do not disclose any confidential information over the phone.

Advances in technology have made it easy and inexpensive for fraudsters to spoof phone numbers that appear legitimate or familiar. In many cases, scammers build detailed profiles of their targets using information obtained from data breaches or the dark web.

We want to reassure our members that Actors Federal Credit Union will never initiate a call, email, or text to request sensitive information, including Social Security numbers, account numbers, passwords, or card details. WE WILL NEVER CALL AND ASK FOR CARD NUMBERS, PINS, E-BANKING PASSWORDS OR OTHER PERSONAL DETAILS VERBALLY OR AS KEY ENTRIES. Additionally, WE WILL NEVER ASK TO REMOTELY VIEW OR ACCESS YOUR DEVICES.

If you are uncertain about the legitimacy of a communication claiming to be from Actors Federal Credit Union, please contact us directly using a trusted phone number listed on our official website or account statements. Our staff will be happy to assist you and will verify your identity by asking security questions.

Protecting our members’ information is a top priority. Remaining informed, cautious, and proactive is the most effective way to safeguard your accounts and prevent fraud.