Prevention Tips

A growing trend we are noticing is that members have been receiving scams calls pretending to be from Actors Federal Credit Union and asking for personal and financial information.

If you receive one of these types of calls, please do not release confidential Information over the phone. New technology has made it easy and inexpensive to spoof phone numbers you otherwise trust, and fraudsters often build a profile of their victims from data they collect on the dark web.

We want to assure our members that Actors Federal Credit Union would never initiate a call to ask for sensitive information such as social security numbers, account numbers, or passwords. We encourage all members to exercise caution and remain vigilant against any suspicious calls or messages claiming to be from us.

Internet criminals want your personal information—and they go phishing to get it. They send out emails or pop-up messages claiming to be from places you do business with. The message may ask you to confirm, validate, or update your personal information—and may say something serious will happen if you don’t do this immediately. They then redirect you to a website that looks official and ask you to provide personal and sensitive information. Mission accomplished: They get your personal information and their crimes continue.

ACTORSFCU ALREADY HAS YOUR ACCOUNT AND CARD NUMBERS. WE WILL NOT REQUEST PERSONAL OR ACCOUNT INFORMATION FROM YOU ONLINE OR BY PHONE.

If you call ActorsFCU, we will ask you questions to verify who you are before providing any information.

Suggestions to help protect you from "phishers"

If you get an email or pop-up message asking for personal or financial information, DO NOT REPLY and do not click on the link.
Don’t email personal or financial information.
Review credit card and ActorsFCU account statements as soon as you receive them to check for unauthorized charges. If your statement is late, call to confirm your billing address and account balances.
Sign up for eDocs and get your statements securely online. They’ll never be lost or intercepted in the mail.
Exercise caution when opening any attachment or downloading any files in emails, regardless of who sent them.
If you're asked to call a phone number provided in an email to update your account or access a “refund” from an organization you do business with, call the number on your financial statements or on the back of your credit card.
Use anti-virus and anti-spyware software, as well as a firewall, and update them all regularly. Use antivirus software that recognizes current viruses as well as older ones, can effectively reverse damages, and updates automatically.
Forward phishing spam to "spam@uce.gov," and to the company impersonated in the email. Please forward spam purporting to be from ActorsFCU to mservices@actorsfcu.com.
If you believe you’ve been scammed, file your complaint at ftc.gov, and visit www.ftc.gov/bcp/edu/microsites/idtheft/. Victims of phishing can become victims of identity theft. You may catch an incident early if you order a copy of your credit report periodically.

Prevention

The most important tools for prevention are awareness and managing your personal information carefully.

Safeguard your personal information
Monitor your accounts and bank statements monthly
Check your credit report regularly
Put passwords on all your accounts, including your credit card, bank, and phone accounts
Avoid using easily available information — your mother’s maiden name, your birthdate, the last 4 digits of your SSN or your phone number — or obvious choices

The Actors FCU CardNav App can help you protect your account. Turn your card on or off, limit when and where your card is used, receive real-time notifications when your card is used, and more.

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