Your security is our priority! We’ve taken extra steps to keep your cards and accounts protected. We’ve added a new layer of security called "3D Secure" to our debit cards, especially useful for cardholders shopping online. One-time passcodes sent to your cell phone will help us make sure your transactions belong to you.
How it works: A passcode request will pop up during online transactions when our system detects the need for additional security. If you receive a request, check your cell phone for a text or email for a message containing the passcode, then enter it where prompted online. If you don’t enter the correct passcode, your transaction will not go through.
As a reminder, all our usual fraud prevention measures still remain in place. Please click here to review our prevention tips to protect your identity.
One-time passcodes will not apply to most transactions, so don’t be alarmed if you don’t receive a request. But also, don’t be alarmed if you do: this extra authentication step is just a sign that our security measures are working to keep your accounts safe.
- To unblock Debit Cards, contact us directly 212-869-8926.